1. Who Are We
Your privacy is important to Pennyroyal Sports, which is line with our commitment to providing an outstanding customer experience with us. This Privacy Policy provides information about the personal information that Pennyroyal Sports collects and the ways in which we may use, hold and disclose this personal information.
When used in this document, depending on the context, “we,” “our”, “us” and “Pennyroyal Sports” refers to Pennyroyal Sports Pty Ltd, who is an online retail business for premium sport and lifestyle apparel brands throughout Australia.
2. Personal Information
Protecting personal information is fundamental to us, and therefore all information received in connection with Pennyroyal Sports products or services, or in the conduct of Pennyroyal Sports business, is therefore treated seriously, with strong regard to our legal obligations.
Personal information is information that identifies you or could identify you. Pennyroyal Sports is subject to the Privacy Act 1988 (Cth), including the Australian Privacy Principles.
3. Information Collected
Generally, Pennyroyal Sports collects personal information directly from you through the use of our ecommerce administration platform specifically related to your purchases of premium sport and lifestyle apparel products by electronic means (point of sale). We may also collect information via our website sign up option, competitions we may conduct, via publicly available sources of information, through our own records of how you use our services, and any business relationship between you and us including via email. The personal information Pennyroyal Sports collects and hold includes:
- your name, address, billing and/or shipping address, email address, telephone number(s);
- information about your clothing size, style preferences and items ordered and purchased from us, including transaction history;
- your sports clothing segment preferences;
- your credit/debit and other relevant payment information
Note: if you choose not to provide some of the above information we may not be in a position to provide you with the services/products you require given some of this information is critical to our ability to deliver products.
In addition, we also may collect additional non-personally identifiable information (for example, browser version, IP address) that will provide information regarding the general use of Pennyroyal Sports.
By providing us with personal information, you consent to that information being collected, used, disclosed and stored in accordance with this Privacy Policy.
4. Use & Disclosure of Personal Information
Pennyroyal Sports collects, hold, use and disclose your personal information for purposes including, without limitation:
- to verify your identity;
- to improve the Pennyroyal Sports ecommerce platform;
- to provide, and to assist us with providing products and services to you, to manage and account for the products and services, and to improve the products and services;
- to manage our relationship(s) with you, including responding to requests and to personalise your experience with Pennyroyal Sports;
- to provide you with information about events, products, sales, offers, discount codes and/or services that may interest you;
- to facilitate the purchasing of products and the delivery of products to you, along with other business operations matters;
- to promote and market Pennyroyal Sports events, products or services;
- to provide to our third party service providers in connection with any of the above, including but not limited to where services are outsourced by Pennyroyal Sports, such as delivery/shipping and courier services, mailing systems, billing and debt recovery functions, payment process and banking arrangements.
- to identify risk and implement appropriate controls to prevent or manage our response;
- to manage any Government or health authority requirements, policies or protocols for entry into our sites and events.
Pennyroyal Sports may also disclose personal information where it is otherwise permitted to do so by law.
You consent to Pennyroyal Sports using your personal information for sending you information related to business matters along with other items including promotional and marketing material about Pennyroyal Sports products and services, as well as the services of third parties, now and in the future. You also consent to us sending you such information by means of direct mail, email, SMS and MMS messages. For marketing related information, you will have the opportunity to opt out of receiving this communication as outlined in section 8, or you can contact us using the contact details specified in section 11 if you do not want to receive marketing and promotional information from us.
We do not otherwise disclose personal information without your permission, unless the disclosure is:
- in accordance with this privacy policy or any agreement you enter into with us; or
- required or authorised by law, including without limitation the Australian Privacy Principles under the Privacy Act 1988 (Cth).
5. Storage of Personal Information
Wherever reasonably practicable, Pennyroyal Sports will store personal information on data servers that are owned and controlled by Pennyroyal Sports that are located within the geographical borders of Australia. However, some of your personal information may be transferred, stored, processed, used or disclosed by Pennyroyal Sports to third party service providers, with the majority of these located within the geographic borders of Australia.
However, in some instances, some of your personal information may be transferred, stored, processed, used or disclosed to a third party service providers located overseas, if our service providers are located overseas, or if transactions, information, services or products have an overseas connection. Where such parties are located overseas, you may have rights to enforce such parties’ compliance with applicable data protection laws, but you may not have recourse against those parties under the Australian Privacy Act in relation to how those parties treat your personal information.
You agree to the disclosure and use of such personal information in accordance with this privacy policy, and consent to its disclosure and its use by third parties, including our third party service providers, both in Australia and overseas, where it may be used solely for the purposes described in this privacy policy, without us being responsible for such use (or for any breach).
6. Information from Third Parties
During the course of business, Pennyroyal Sports may also collect personal information that is given to them by a third party. This information forms part of the personal information described in this policy. Pennyroyal Sports will not intentionally solicit personal information that is unintentionally disclosed.
7. Accessing Pennyroyal Sports Online
“Pennyroyal Sports Online” refers to the Pennyroyal Sports website with its top-level domain located at http://www.pennyroyalsports.com.au and all related sub-domains. You need not disclose your identity to us in order to visit Pennyroyal Sports Online, except where personal information is voluntarily supplied. However our internet server may automatically record details about any computer used to access the website (such as the IP address, domain name and browser type), the date and time of access, and details of the information downloaded. This information is used for internal statistical purposes and to improve the Pennyroyal Sports customer experience.
Cookies
We may use “cookies” on Pennyroyal Sports Online. A cookie is a small text file that Pennyroyal Sports Online may place on your computer. Usually, cookies are used as a means for our website to remember your preferences and are thus designed to improve the customer experience of Pennyroyal Sports Online. Cookies may collect and store personal information about you.
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.
If you disable the use of cookies on your web browser or remove or reject specific cookies from our website or linked sites then you may not be able to gain access to all of the content and facilities on Pennyroyal Sports Online.
Website Analytics
When you visit and browse Pennyroyal Sports Online, our website host and some third party service providers may collect information for statistical, reporting and maintenance purposes.
Subject to the terms of this Privacy Policy, this information is used to administer and improve the performance of Pennyroyal Sports Online and will not be used to identify you. The information may include:
- the number of users visiting our website and the number of pages viewed;
- the date, time and duration of a visit;
- visiting patterns of individuals accessing Pennyroyal Sports Online;
- the IP address of your computer; and
- the path taken through our website.
Pennyroyal Sports use website analytic services to help analyse how you use Pennyroyal Sports Online (Website Analytics). Website Analytics generate statistical and other information about website use by means including but not limited to cookies which are stored on users’ computers. The information generated is used to create reports about the use of Pennyroyal Sports Online. Our third party providers of these services may store this information. We will not (and will not allow any third party to) use Website Analytics to track or to collect any personally identifiable information of visitors to Pennyroyal Sports Online. We will not associate any data gathered from Pennyroyal Sports Online with any personally identifying information from any source as part of our use of Website Analytics.
Pennyroyal Sports treat personal information that may be obtained through cookies and any other information supplied to us (for example if you send us an email) in accordance with this Privacy Policy.
Links
Pennyroyal Sports Online may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
8. Opt-Out/Unsubscribe
You can easily unsubscribe at any time you want to our promotional and marketing related communications by contacting us using the contact details specified in section 11 of this Privacy Policy or by following the instructions contained in an e-mail from us.
It may take some time to put an opt-out or an unsubscribe in effect so you may still receive communications from us for several weeks after your request is received.
In the event that you opt-out from receiving communications from Pennyroyal Sports you will still be contacted in relation to the your purchases of products from Pennyroyal Sports and any administrative elements related to these purchases.
9. Information Security
Pennyroyal Sports will take reasonable steps to protect all personal information within their direct control from misuse, interference, loss, unauthorised access, modification or disclosure. We will take reasonable steps to hold information securely in electronic or physical form in access controlled premises or in electronic databases requiring logins and passwords.
10. Notifiable Data Breaches Scheme
In the event of any loss, or unauthorised access or disclosure of your personal information that is likely to result in serious harm to you, Pennyroyal Sports will investigate and notify you and the Australian Information Commissioner as soon as practicable, in accordance with the Privacy Act 1988 (Cth).
11. Contacting Pennyroyal Sports Regarding Access & Correction
The privacy laws of some jurisdictions give individuals the right to access, amend or delete their personal information or, in some circumstances, to restrict or object to the processing of their personal information.
Information we hold about you should be up-to-date and accurate. Please advise of any changes to your information using the contact details set out in this clause 11.
An individual may:
- request access to and seek the correction of their personal information held by Pennyroyal Sports at any time;
- make a complaint in relation to an alleged breach of privacy; or
- submit a query or concern about this Privacy Policy
by contacting Pennyroyal Sports by email at [email protected] or in writing to Pennyroyal Sports, PO Box 3015, Shandeen LPO, Geelong West, 3218.
Access
You will be required to provide proof of identity in order to obtain access to your personal information. If you would like to request a copy of your data, or would like to take steps to exercise your rights, please contact us as set out in this clause 11. Pennyroyal Sports will aim to provide access to your personal information within 30 days of a valid request.
12. Updates to Privacy Policy
We may vary this Privacy Policy from time to time, by posting an updated Privacy Policy accessible via https://www.pennyroyalsports.com.au/privacy-policy/ This Privacy Policy was last updated in February 2023.
